Returns and exchanges

To ensure you receive Cash Back on exchanged orders, you can instead return the item and place an entirely new order at that store. Just make sure to start your shopping with DHEBeauty.net.

Most items, except those listed below, purchased on our affiliate sites may be returned to the fulfillment center of that respective affiliate or to your local affiliate brand store. In general, your return should meet these guidelines:

• Items should be returned in original condition and in original packaging/tags including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
• In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
• Credit will always be issued to the same method of payment for which they were paid for.
• Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
• Please include the packing list that came with your order in your return packaging or when you visit the store.
• Clearance items cannot be returned,they are not eligible for refund, exchange, or store credit.

Exceptions to Regular Online Returns

Unless there was a mistake on our part; our warranty does not apply to the following product categories:

• Clothing: Swimwear, lingerie, earrings, and clearance items, any discounted items and Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals. If DHE Beauty made a mistake, we will always resolve the issue to your satisfaction.
• Furniture and Salon Equipment: These items cannot be returned directly to the fulfillment center without prior authorization. Please call the customer care number of the respective affiliate brand for more information on returning these items. Please note, a 20% restocking fee may be applied.
• Online Only: Items available online only must be returned to our fulfillment center and cannot be returned to a store.
• Store Purchases: Merchandise purchased at a store cannot be returned to the fulfillment center.
• Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings: Due to health and hygiene concerns, we do not accept returns of these items.
• Electrical Items and Shears: These may be returned to the respective affiliate brand fulfillment center within 30 days of delivery, or to a respective affiliate brand store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns. After 60 days and if the electrical item is defective, please click here for more information: Defective electrical appliance information
• Clipper and Trimmer Sales are Final Clippers and trimmers are all sales final. Refunds or exchanges will only be issued in-store on clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 60 days.
• Klarna and PayPal: Items shipped to you that have been purchased with Klarna or PayPal must be returned to the respective affiliate brand fulfillment center and cannot be returned to a store.
• Promotional and Free Items: Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves
• Tips for Delivery Drivers: For orders fulfilled via 2-hour delivery, tips cannot be refunded.